Traditional phone support, with its 1-800 numbers and clunky IVR menus, should be left behind as a relic of the past. Why? Well, for one, it's often a time-consuming and irritating ordeal for customers.
However, businesses are stuck with an expensive and inflexible system that struggles to handle surges in demand. Websites and apps are experiencing an increase in traffic, while call center usage is steadily declining. Despite this, advancements in CX technology have primarily focused on internal efficiencies, like cloud-based systems and agent productivity tools.
This narrow approach neglects the critical aspect of the equation - the end customer.
Enter Zingly.
Zingly was founded in 2021 by Gaurav Passi, a former executive at Avaya and Five9, out of a strong recognition of how traditional contact center solutions are obsolete. With global inflationary pressures driving up the cost per call and limiting scalability due to the finite number of agents, the need for industry disruption was clear. Therefore, Passi teamed up with seasoned CX, CRM and CCaaS veterans from Five9, Talkdesk and Glia to launch Zingly.
In tandem with raising $10 million from Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital and leaders in the CX industry, Zingly recently launched its Collaborative Customer Experience, or CCX, Platform.
The patented customer-facing technology combines GenAI, digital interactions and telephony to provide infinite scale to enterprises and hyper personalization to consumers. The result is revenue acceleration and lasting customer relationships.
Within its CCX platform are Zingly-Rooms and generative AI Relationship-AI and Buddy. Zingly-Rooms is a one-stop shop for smooth customer connections, 24/7. This is driven by Relationship-AI and Buddy to create a frictionless space where customers and businesses can collaborate instantly.
With that said, Zingly isn't just about convenience; it's about accelerating growth. Whether acquiring new customers, onboarding them or providing a high level of service, Zingly simplifies the process. The secret sauce? A user-friendly, no-code/low-code platform that easily integrates with an existing tech stack.
The combination of AI, human expertise and data creates a dynamic hub that scales with a business, no matter the size. Customers get hyper-personalized experiences, while businesses unlock a new level of efficiency. With Zingly-Rooms, it's a win-win for everyone.
“The frustration and long wait times associated with traditional calling and rigid workflow-driven chatbots have created what we call a fear of reaching out (FORO) among customers. Our vision with Zingly is to destroy FORO and make it collaborative for customers and businesses to come together,” said Gaurav Passi, CEO and founder of Zingly. “While traditional calls are unscalable and conversational chatbots can feel too robotic, Zingly offers a new CX paradigm that is faster, cheape, and more secure than both 1-800 numbers and conversational AI chatbots.”
Zingly isn't slowing down anytime soon. They're ramping up their data science, engineering, sales and marketing teams with plans to double their workforce by next year. With millions of high-quality customer interactions already on the horizon for 2024, Zingly's mission is clear: to smash through the barriers of traditional business and forge connections that go beyond transactions. They're building a future where companies and customers can collaborate and thrive together.
Edited by
Alex Passett
