Modern enterprises fight with an unprecedented level of complexity, these days. Data is scattered across diverse systems, platforms and locations. This creates a dynamic and challenging landscape, and traditional data management approaches are no longer sufficient to navigate this complexity.
To effectively manage this distributed and varied information, organizations require deeper insights. Deep intelligence is needed to understand data relationships, identify patterns and uncover hidden value. This knowledge allows businesses to make informed decisions, optimize operations and mitigate risks.
With that, organizations are able to gain a better view of their operations, identify inefficiencies and unlock new opportunities. Ultimately, this intelligence is essential for maintaining control over the vast and complex information ecosystem that drives modern enterprises, according to IDC.
Therefore, to enhance GenAI-powered search and knowledge management capabilities, ServiceNow, the AI platform for business transformation, acquired Raytion. Raytion’s information retrieval technology will enable unified real-time access to business-critical data across multiple enterprise sources for a more powerful, efficient and personalized AI search experience, all on a single technology platform.
“ServiceNow is accelerating work, uniting fragmented data into a single, intelligent platform that helps customers access and share knowledge across their organizations,” said Jon Sigler, Senior Vice President, Platform and AI, at ServiceNow. “Raytion’s information retrieval technology will set us apart by making relevant data sources searchable so everyone — employees, customers, and agents — get the answers they need, when they need them.”
Here’s how:
Raytion’s GenAI-powered search and knowledge management capabilities allow for cross-enterprise data integration, pulling from the full universe of enterprise knowledge that exists in various knowledge repositories, rather than a subset. When combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to now providing users with more comprehensive, relevant search results in one centralized location.
ServiceNow's single data model takes this even further as it enables a more personalized experience for users by drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs.
“Enriching GenAI with the specific up-to-date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” said Valentin Richter, founder and CEO of Raytion. “The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business-critical information with intelligent GenAI-powered search and reliable data retrieval, all in one place.”
With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located.
Edited by
Alex Passett
