Generative AI Expo Platinum Sponsor Kore.ai Brings XO Automation and Contact Center AI to AWS

Kore.ai, a veteran in the AI field with a decade of experience, helps businesses unlock value through safe and ethical AI practices. Their unique platform offers no-code tools and solutions, which simplifies the development of generative AI

This goes past your basic automation. Businesses use products from the Generative AI Expo Platinum Sponsor to deploy cutting-edge search powered by retrieval-augmented generation and large language models. This, in turn, optimizes customer and employee experiences across the human-assisted and automated spectrum.

Two of its products that help with this are Kore.ai XO Automation and Kore.ai Contact Center AI.

XO Automation AI brings the power of LLM and GenAI technology with a no-code interface to help enterprises design, build, train, test, deploy and manage AI Chatbots for automating customer interactions across 40-plus voice and digital channels. It enables omnichannel, multi-lingual experiences with support for more than 130 languages.

Kore.ai's Contact Center AI enhances customer service by deriving insights from conversations, automating tasks and enabling contact centers to provide personalized, efficient experiences that increase overall customer satisfaction.

Integrated with the Kore.ai Experience Optimization Platform, Contact Center AI enhances customer experiences by automating up to 80% of interactions, reducing wait times and increasing efficiency. Agent AI, one of its key features, offers agents real-time advice, automated interaction summaries, coaching and guided interactions through AI-guided playbooks.

Now, these two products are available in AWS Marketplace.

These products being in AWS Marketplace will allow more businesses to optimize customer interactions, a category where Kore.ai has been recognized as a leader by Gartner, Forrester and G2.

"The world is fast moving toward an AI-first framework, and we want to provide the best advanced AI-powered solutions to every AWS customer through this initiative," said Kore.ai CEO and Founder Raj Koneru. "Kore.ai enables businesses to put AI to work safely, responsibly, and at scale through its open architecture and generative and conversational AI platforms to achieve desired business outcomes. We envision our technology, along with the power of AWS, helping enterprises achieve transformative results."

This expanded availability through the AWS Marketplace will only strengthen Kore.ai's commitment to providing accessible and effective AI tools for businesses of all sizes. For one, it is poised to drive growth and expansion.

And by making its AI solutions readily available to a vast AWS customer base, Kore.ai can boost its discoverability and reputation. This strategic move positions the company for increased adoption, further innovation and greater industry recognition.