Happy Friday, readers.
Halloween's spooky season just wrapped up, but the celebrations are far from over. As the crisp autumn air settles in, we transition into a time of remembrance and honoring the departed during Dia de los Muertos, or Day of the Dead, a vibrant and meaningful celebration that blends ancient Mexican traditions with Catholic beliefs.
This colorful holiday is usually marked by intricate altars, festive parades and delicious food. But all of that isn’t required to celebrate and honor loved ones. Even just taking a few minutes out of your day to think about loved ones you have lost is all that is needed. Reach out to them. Talk to them.
Now, let’s get into the news and talk about AI.
Many businesses across various industries continue to adopt AI at a high rate. We’ve seen AI integrate into contact centers to help out agents resolve customer issues. We’ve even seen AI integrate into the workflow of many in-house legal teams.
In fact, 80% of companies have reportedly already adopted GenAI, according to Presidio’s “2024 AI Readiness Report: Greatest Risks and Ways to Avoid Them” report. It makes sense because AI investment is a top priority, and AI offers a competitive advantage according to 96% of IT leaders. Additionally, 71% identify it as their company’s biggest area of investment.
But there is one issue the report found - half of those companies admitted to launching GenAI initiatives before they were thoroughly prepared to do so.
It sounds like building a house without a blueprint. You might start laying the foundation but without a clear plan for the number of rooms, the layout or the electrical wiring, chaos would ensue. Mistakes would be made, resources would be wasted, and the final product would likely be subpar.
Companies that rush into GenAI initiatives without a well-defined strategy risk encountering unforeseen challenges, such as data privacy issues, ethical dilemmas and operational inefficiencies. A solid blueprint, in this case, would involve a thorough understanding of the technology, a clear vision for its implementation and a comprehensive risk assessment.
“While there’s undeniable momentum behind AI adoption, our findings show that some organizations are not fully prepared for the complexities involved,” said Rob Kim, Chief Technology Officer at Presidio. “CIOs are eager to unlock AI’s potential but face critical challenges, particularly around data quality, security, and operational integration. Moving too quickly without the right infrastructure and skill sets in place can lead to costly setbacks.”
AI's transformative power is undeniable, but its successful implementation hinges on a well-informed workforce. Every survey participant emphasized the importance of continuous learning. And that’s important. By investing in AI education, organizations unlock innovation, drive efficiency and gain a competitive edge in the digital age.
Be part of the discussion about the latest trends and developments in the Generative AI space at Generative AI Expo, taking place February 11-13, 2025, in Fort Lauderdale, Florida. Generative AI Expo covers the evolution of GenAI and will feature conversations focused on the potential for GenAI across industries and how the technology is already being used to create new opportunities for businesses to improve operations, enhance customer experiences, and create new growth opportunities.
Edited by
Alex Passett
