Gen-AI-Today

GenAI TODAY NEWS

Free eNews Subscription

Independent Bank Partners with SnapLogic for Generative Integration

By Stefania Viscusi

SnapLogic, a provider of generative integration solutions, has teamed up with Independent Bank Corporation, a Michigan-based community bank, to upgrade its IT infrastructure and streamline operations. This partnership leverages the SnapLogic Platform to create innovative Generative AI (GenAI) applications, enhancing employee efficiency and improving customer service.

Independent Bank, which has approximately $5.3 billion in total assets, needed a flexible integration solution to support its small team of three without requiring additional hires or outsourcing. The bank aimed to scale its operations and utilize its proprietary data to develop new GenAI applications. SnapLogic's unified platform allows for better access to data across different environments and systems, minimizing manual tasks and reducing dependence on slower external services.

“Our IT team is committed to delivering forward-thinking solutions that solve complex problems and deliver the highest level of service to our customers,” said Patrick Alpers, VP IT Solution Architect at Independent Bank.

“With SnapLogic’s ability to automate processes and modernize the way we exchange data with systems, we have been able to transform the IT department to become a more strategic partner within the company. SnapLogic's foundation enabled us to focus on ambitious GenAI solutions that enhance customer value and job fulfillment.” Chris Michaels, SVP CIO at Independent Bank.

Using SnapLogic's generative integration platform, Independent Bank has successfully revamped its application landscape and rebuilt its integrations, leading to much faster deployment times. The platform has allowed the integration team to increase their output significantly, making it easier to create GenAI Agents that help employees complete tasks more efficiently.

Moreover, the introduction of GenAI agents has notably reduced IT help desk tickets by handling common inquiries, enabling the integration team to concentrate on more critical projects. This shift not only streamlines operations but also improves the overall customer experience by allowing the team to focus on developing advanced GenAI agents that enhance internal processes.

“It’s a privilege to work with innovative companies like Independent Bank that recognize the true value of generative integration to create new efficiencies and build new business processes,” said Jeremiah Stone, CTO of SnapLogic. “IT teams are often overburdened with repetitive, time-consuming tasks that prevent them from delivering meaningful experiences for customers and employees, and SnapLogic is committed to equipping enterprises with the technology to maximize the value of existing teams and deliver top-notch experiences to customers. It’s exciting to see how quickly they have been able to develop and deploy new GenAI agents into production across their business through the power of connected data.”




Edited by Greg Tavarez
Get stories like this delivered straight to your inbox. [Free eNews Subscription]
SHARE THIS ARTICLE
Related Articles

Rising AI-Driven Infrastructure Costs Expose Critical Weaknesses: NVMe SSDs & CXL Modules Redefine Scalability

By: Special Guest    5/7/2025

AI workloads are too demanding for their existing IT architecture. GPUs remain under-utilized, not because of faulty hardware, but because data can't …

Read More

Class Action Lawsuit Against Dialpad Could Redefine Consent Standards in AI-Powered Communications

By: Erik Linask    5/6/2025

Dialpad is facing a class action lawsuit in California for allegedly eavesdropping on phone calls made by consumers to businesses using AI-powered com…

Read More

Building Personalized AI Agents

By: Special Guest    4/4/2025

It's tempting to build an AI Agent that can do everything, but that's a recipe for a diluted and, ultimately, less effective generic workflow.

Read More

Salad Redefines AI Transcription with Unmatched Accuracy and Ultra-Low Pricing

By: Erik Linask    3/31/2025

Salad looks to upend the AI transcription market with its low-cost, highly accurate artificial intelligence-driven Salad Transcription API.

Read More

The Human-AI Partnership: Elevating Customer Service Without Losing the Personal Touch

By: Special Guest    3/26/2025

How businesses can leverage AI to improve customer experiences without losing the human touch of customer interactions.

Read More

-->