InMoment Introduces AI Studio to Complement its Experience Improvement Platform

Customer experience (CX) platform company InMoment recently announced the launch of InMoment AI Studio, an internal framework for developing and managing the user-facing, generative AI (GenAI) features in the company’s Experience Improvement (XI) Platform. InMoment’s XI Platform was created to help companies continuously improve what it calls “the intersection of value,” or the place where customers, employees, products and market needs come together with business objectives.

With AI Studio, InMoment customers gain the benefits of genAI, including more actionable data, quicker time to insights, and higher return-on-investment (ROI) CX initiatives, while mitigating the downsides often associated with large language models (LLMs) such as cost overruns; biased, incomplete or incorrect outputs (“hallucinations”); and data privacy violations.

InMoment AI Studio now houses all of the necessary software system components (such as logging, billing, autoscaling and versioning) that "enable a more automated and efficient process for quicker deployment of new AI features," said the company in the announcement. It was designed with versatility in mind; the framework allows seamless switching between different AI models, such as OpenAI and LLama3, with a simple click. This flexibility supports use cases like “bring your own LLM” and hosting fine-tuned models. In addition, AI Studio allows for advanced dataset management, enabling quick test cases and ad-hoc analyses for rapid iteration and improvement, and a robust testing framework that allows users to compare different prompt configurations to ensure accurate and valuable results, mitigating risks and reducing unnecessary computational costs.

“With InMoment AI Studio, we’ve created a framework that both accelerates the deployment of AI features, including LLM-based features, while also ensuring their reliability and effectiveness,” said Sandeep Garg, Chief Product and Technology Officer of InMoment. “This innovation allows us to stay at the forefront of AI technology while providing our clients with the flexibility, security, and performance they need to transform their customer experience initiatives.”