Easy on Hold Introduces GenAI-Driven Voice Prompts for IVR and Auto-Attendant

Many smaller companies face a dilemma when it comes to on-hold music for their customer-facing telephony; namely, they don’t have the budget to pay for professional voice services – or the time to wait for the work to be completed — and they also don’t have the resources to record their own prompts or marketing messages for on-hold customers. (This is particularly true for companies that offer service in multiple languages.)

This is why on-hold and background music company Easy On Hold recently launched EOH AI Studio, a generative artificial intelligence (GenAI) voice site that allows clients to instantly create and download interactive voice response (IVR) and auto-attendant prompts. The feature resolves much of the problems commonly faced by phone and communications technicians who install or update phone systems and require professional voice recordings. (Especially those who need them "on the spot, but don't want to go and record them with their own voices, or use other AI options out there that dissapoint them with the results," noted Julie Brown, Easy On Hold's President and CEO.)

"Phone techs are moving fast, working for enterprises which can require hundreds of prompts and recordings for inbound callers navigating to departments or specific types of assistance," Brown said. "Phone techs end up recording these prompts themselves or waiting days for human voice over talents to complete them, or using inferior AI sites that sound too robotic and off-putting. With EOH AI Studio, our clients can self-serve in seconds, with text to speech and foreign translation for virtually any language they require."

For customers who have already been using the voices available with previous Easy on Hold solutions, there are AI clones of these voices available so companies can maintain continuity.

"If you've already been using our on-staff voice overs for your on hold marketing or other audio marketing, you can begin using the clones of these voices to speed up turnaround time on projects, and ensure cohesive voice branding," Brown added. "The clones of these on-staff humans can speak any language, so it's the same voice heard by all your callers – that's a nice touch."