GenAI Customer Support Experts at DevRev Announce $100.8M in New Funding

Generative AI customer support and product development platform company DevRev recently announced the completion of a $100.8 million Series A funding round, which brings the company to an evaluated value $1.15 billion. The funding milestone includes investments accumulated over the past three years. DevRev is backed by investors such as Khosla Ventures, Mayfield Fund and Dheeraj Pandey’s family office, Param Hansa Values, in addition to several accelerators and family offices of tech CEOs and VCs.

The DevRev platform was designed to transform experiences for customer service staff, support engineers, product managers and software developers by analyzing structured and unstructured data like customer conversations, searches, and session analytics.

In the announcement, DevRev noted that its strategy is to expand its investor base continuously via a novel approach of smaller yet frequent raises. On the product side, the company noted that it believes that operationalizing GenAI in companies will require a robust knowledge graph, one in which data from legacy systems is continuously being fed in real-time to an interlinked network of customer, product, employee, work, user and session records that capture complex business relationships.

DevRev’s knowledge graph is the data layer powering its AgentOS platform and apps. This creates three foundational layers: airdropped data from legacy systems into a highly extensible customer and product graph (which then powers search), analytics and workflows, and AI-native apps for customer service, product management and software engineering.

“Design will play a key role in building trust with end users, who have inevitably begun to witness the AI hype cycle of broken prototypes and bespoke one-off GPT wrappers that are inherently unmaintainable and not secure,” said Dheeraj Pandey, CEO of DevRev, in a statement. “Trust is built by delivering fast, accurate and personalized AI solutions. In under four years we’ve built an amazing multi-region platform to deliver enterprise-level security, combined with an experience that is consumer-grade.”