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ICYMI: Developing News Across the Generative AI Industry

By Greg Tavarez

On GenAI Today, we often see the capabilities generative AI brings as it continues to surpass its analytical counterpart by conjuring entirely new realities. We’ve recently seen effortless chatbots for business by Zenvia, LogicMonitor's Edwin AI and even Deloitte, HPE and NVIDIA coming together to equip businesses with next-gen AI solutions.

But that’s not all that is happening. Let’s take a look to see what’s going on around GenAI.

ServiceNow and NVIDIA AI-powered Avatars

ServiceNow and NVIDIA showcased AI-powered avatars. These avatars are designed to enhance user interactions with ServiceNow's Now Assist platform by using speech and animation technology. The avatars use NVIDIA's Avatar Cloud Engine to provide lifelike visuals, facial animation and speech recognition in multiple languages.

They can be used across various industries, including customer service, retail, travel and HR. For example, a customer service avatar could guide a user through the process of upgrading their internet package.

California Looks to Develop GenAI Tools for Public Services

California partnered with tech companies to develop GenAI tools for public services. These AI tools aim to improve public services in areas like traffic management, tax guidance and healthcare. The state hopes these tools will make services more efficient and accessible. For example, the Department of Tax and Fee Administration wants an AI tool to help call center workers answer questions faster.

Arkose Labs Protects GPT Apps

Arkose Labs, a company specializing in bot management, announced new security measures to protect GPT applications from cyberattacks. These attacks target GPT applications and LLM platforms by compromising prompts, scraping data and creating replicas of the platforms.

One type of attack, GPT prompt compromise, involves bots submitting prompts to steal the platform's insights. These insights can be used to train competing models or conduct illegal activities. Another attack involves creating replicas of the platform to steal insights and bypass geographical restrictions.

Arkose Labs' new AI-powered bot management system reduces these attacks.

DataStax Launches Two New Products

DataStax launched two new products: DataStax Hyper-Converged Data Platform and DataStax Enterprise 6.9. Both target enterprises looking to use their data for GenAI applications. DataStax HCDP is designed for modern data centers and integrates OpenSearch and Apache Pulsar for data retrieval and communication. DataStax Enterprise 6.9 is an upgrade for existing on-premises Cassandra and DSE deployments.

Insight Enterprises Tests Nex-Gen Window PCs with AI

Insight Enterprises is testing next-generation Windows PCs with built-in AI capabilities. These devices are equipped with Qualcomm Snapdragon processors and run the new Windows 11 with features like Copilot+ that use AI for better user experience. Insight is participating in a program to test these devices across different business functions.

The company sees a big opportunity in AI for businesses and is working with Microsoft to develop solutions that automate tasks and improve decision-making. They believe these new devices will address the limitations of older machines purchased during the pandemic and the upcoming end of support for Windows 10.

By offloading AI tasks to dedicated processors, these new PCs will offer better performance and efficiency.

Additionally, if you want to learn more about what’s developing around the GenAI space, Generative AI Expo 2025 is for you. Generative AI Expo 2025, taking place Feb. 11-13, 2025, in Fort Lauderdale, Florida, discusses the evolution of GenAI and features conversations focused on the potential for GenAI across industries and how the technology is already being used to create new opportunities for businesses to improve operations, enhance customer experiences, and create new growth opportunities.

Edited by Greg Tavarez
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GenAIToday Editor

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